Family Service Coordinator

*Position Title: Family Service Coordinator *Company Name: KVC Health Systems, Inc.

*Description of Job and Duties: Title: Family Service Coordinator Supervisor: CPA Supervisor Department: CPA 72 Status: Exempt I.

Minimum Requirements: Education: Bachelor of Social Work, Master’s Degree preferred Licensure/Certification: Licensed by the Kansas BSRB

Experience: Previous experience in children and family services preferred. II.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel. The employee is occasionally required to stand, walk, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception. III. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate IV. Position Summary: The Family Service Coordinator provides family service coordination to children and foster families in order to facilitate safety, permanency, and well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned according to the qualification of staff and development of programs. • Participate in the recruitment, MAPP training, licensing, ongoing training, re-licensing, and provision of support groups of family foster homes. • Provide ongoing support and crisis response to family foster homes including home visits as required by contract or regulations. • Attend and participate in all scheduled meetings, case plan conferences, court hearings, school conferences, and other meetings pertaining to children placed in a family foster home. • Provide 24 hour, on-call crisis intervention based on assigned rotation schedule. • Responsible for meeting all performance expectations including contract requirements, timelines, regulations and laws relating to services being provided. • Assess needs of clients and foster families and provide direct support referring to community resources as necessary. • Provide direct services per program/state/contract guidelines. • Complete all required paperwork and follow agency policies and procedures within specific timeframes, to ensure a smooth paperwork flow. • Meet with KVC Family Services Director or Supervisor a minimum of one hour every other week to obtain supervision. • Acquire and develop resources to meet identified needs of clients and staff. • Provide positive feedback to clients to reinforce positive behaviors. • Provide culturally relevant and sensitive services to clients. • Provide positive field instruction and supervision of Social Work Interns as requested. • Observe children for signs of abuse and/or neglect and report all incidents of abuse/neglect as mandated. • Provide transportation for clients to needed resources if appropriate. • Participate in the development of additional services. • Complete minimum requirement of therapy hours determined by the assigned supervisor. • Attend required trainings.

PERFORMANCE EXPECTATIONS A. Code of Conduct 1. Demonstrates understanding of and adheres to the Code of Conduct. 2. Conduct reflects the company’s values and a commitment to the Code of Conduct. 3. Demonstrates the company’s values in every situation. 4. Adheres to and abides by all policies and procedures as reflected in the Employee Handbook, Department policy manuals, and all other applicable manuals. B. Family Service Coordination 1. Understands the relationship among assessment, intervention and client response. 2. Identifies the need for and collects information to better understand relevant client care issues and family foster home issues. 3. Identifies and understands underlying foster parenting issues and trends. 4. Understands the need for timely permanency for children and families and works with foster families and professionals in a manner which facilitates safety, maintaining connections, and permanency. 5. Demonstrates ability to submit timely reports and quality documentation. 6. Able to appropriately assess families, determining strengths and needs and what must be completed to meet those needs. 7. Knows the proper procedures for licensure and ongoing care and ensures procedures are followed. 8. Knows when to apply appropriate therapeutic interventions and/or refer to appropriate community resources. 9. Demonstrates knowledge of and ability to work with different developmental stages effectively. C. Clinical Skills (if applicable) 1. Completes the minimum requirement of therapy hours determined by the assigned supervisor. 2. Able to appropriately diagnose and provide therapeutic treatment interventions to children and families. 3. Completes documentation and billing paperwork as outlined by KHS. D. Establishes Trust and Working Relationship with Clients 1. Establishes working relationships with foster families so that they feel comfortable discussing strengths and needs. 2. Responds to the needs of families and children promptly and maintains professionalism in dealing with any issues that arise. 3. Asks questions to determine families’ needs, listens and observes behaviors and provides direction/information to maintain safety and well-being of both family and child. 4. Acts promptly in routine situations; agrees on a clear course of action in non-routine situations; takes opportunities to exceed expectations without making unreasonable commitments. 5. Asks questions to check for clarification, commits to follow-through. 6. Handles upset families per KVC policy and procedures. E. Decision Making 1. Recognizes issues, problems or opportunities and determines whether action is needed. 2. Identifies the need for and collects information to better understand issues, problems and opportunities. 3. Integrates information from a variety of sources; detects trends, associations and cause-effect relationships. 4. Creates relevant options for addressing problems/opportunities and achieving desired outcomes. 5. Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. 6. Implements decisions or initiates action within a reasonable time. 7. Includes others in the decision making process as warranted to obtain good information, makes the most appropriate decisions and ensures buy-in and understanding of the resulting decisions. 8. Will consult with the supervisor when needed or when questions arise. F. Managing Work (includes Time Management) 1. Prioritizes by identifying more critical and less critical activities and tasks; adjusts priorities when appropriate. 2. Makes preparations by ensuring required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively. 3. Effectively allocates own time to complete work, coordinates own and others’ schedules to avoid conflicts. 4. Leverages resources by taking advantage of available resources (individuals, processes, departments and tools) to complete work efficiently. 5. Stays focuses, uses time effectively and prevents irrelevant issues or distractions from interfering with work completion. G. Adaptability 1. Understands changes in work tasks, situations and environment as well as the logic or basis for change; actively seeks information about new work situations. 2. Approaches change positively by treating change and new situations as opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about change to others. 3. Quickly modifies own behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist in ineffective behaviors. H. Stress Tolerance 1. Stays focuses on work tasks and productively uses time and energy when under stress. 2. Presents positive disposition and maintains constructive interpersonal relationships when under stress. 3. Copes effectively by developing appropriate strategies as needed. I. Manages Conflict 1. Opens discussions effectively by establishing a clear and compelling rationale for resolving conflict. 2. Clarifies the current situation by collecting information from relevant sources to understand the conflict. 3. Objectively views the conflict from all sides. 4. Stays focuses on resolving the conflict and avoids personal issues and attacks. 5. Develops others’ and own ideas by presenting and seeking potential solutions or positive courses of action. 6. Takes positive action to resolve the conflict in a way that addresses the issue. 7. Closes discussions with clear summaries to ensure that all are aware of agreements and required actions. J. Energy 1. Maintains stamina and keeps a strong work pace over time; exhibits intensity in completing work objective. 2. Performs mentally or physically taxing work effectively; retains the capacity for effective action or accomplishment over long periods of time. K. Safety Intervention 1. Follows regulations and safety procedures. 2. Asks others to follow regulations and safety procedures. 3. Detects hazards and safety problems related to both clients and equipment. 4. Reports and/or corrects unsafe working conditions. L. Communication 1. Organizes communication by clarifying the purpose and importance; stresses major points; follows a logical sequence. 2. Keeps audience engaged through use of techniques such as analogies, illustrations, body language and voice inflection. 3. Adjusts to audience by framing message in line with the audience experience, background and expectations; uses terms, examples and analogies that are meaningful to the audience. 4. Ensures understanding by seeking input from audience; checks for understanding; presents message in different ways to enhance understanding. 5. Attends to messages from others; correctly interprets messages and responds appropriately. M. Professionalism 1. Dresses appropriately and maintains a professional, businesslike image. 2. Displays a professional demeanor by exhibiting a calm appearance; does not appear nervous or overly anxious; responds openly and warmly when appropriate. 3. Speaks confidently by using a self-assured tone of voice. 1. Responds appropriately to changes in work environment. 2. Actively seeks opportunities to increase knowledge of new procedures or policies.

*Contact Name: Peter Barndollar

*Contact Phone: 913.322-4900

*Contact Email Address: Contact Address:

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